FAQ Customer Service, Orders & Shipping | St. Johns Fragrance Co. - St Johns Fragrance Company™

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FAQ Customer Service, Orders & Shipping | St. Johns Fragrance Co.

Orders and Delivery - How do you ship? When can I expect delivery?

  • All orders are processed within 1 business day.
  • We ship via U.S. Mail or UPS to the US and Internationally, with a delivery confirmation and tracking number provided to you via email.
  • On average, orders reach customers within 5 business days.

How much does it cost to ship?

Our low flat rates to the US are the following. Shipping charges are calculated during checkout and will be added to your cart.

  • $5 for orders up to $24.99
  • $7.50 for orders $25.00 to $74.99 
  • $10.00 for orders $75.00 and over 

Internationally- 239 Countries

  • $20 For orders up to $70.00
  • $35 For orders $70-$100
  • $50 For orders $100 and over.

Payment Methods

American Express, Visa, Mastercard, PayPal.

Returns and Exchanges

If you have received the wrong item or your order has been damaged in transit, please call us at (203) 409-1802. International callers, please dial +1 (203) 409-1802.